Refund Policy

At MailConverterTools, customer satisfaction is our top priority. We stand by the quality of our products and services and offer a transparent 100% Money-Back Guarantee under specific conditions.

If you are not fully satisfied with our product, you may request a full or partial refund, which will be processed within 5 to 7 business days, provided it meets the eligibility criteria below.

Eligibility Criteria for Refunds

Refunds are applicable only under the following conditions:

• The product must have been purchased directly from MailConverterTools or one of our authorized resellers.
• Refund requests must be initiated within 30 days of the purchase date.

A refund will be considered in the following cases:

• The software output does not match the results shown in the demo version.
• Our technical support team is unable to resolve the software issue despite reasonable efforts.

Refund Request Process

To request a refund:

• Submit a detailed written explanation of the issue you faced with the software.
• Agree to remove the software from all your devices and allow our team to verify this.
• If needed, upload the problematic file to our FTP server for further analysis.
• Refund processing will begin only after these conditions are fulfilled.

Non-Refundable Scenarios

Refunds will not be issued in the following circumstances:

• Inability to operate the software or apply the license due to user error.
• Purchasing the software for the wrong platform.
• Failure to test the software using the demo version before purchase.
• Refund requests are made after 30 days of purchase.

Important Note on Confidentiality

Customers requesting refunds must sign a Non-Disclosure Agreement (NDA) to ensure the confidentiality of all shared files and data. Refund claims will not be processed if the NDA is not signed.

Helpful Tip

We strongly encourage all customers to utilize the demo version of the software before purchasing to ensure compatibility and functionality. This will help you understand the software and its functionalities before purchase.

For further inquiries or to initiate a refund request, please contact our support team at support@sysinfotools.com